This section is especially for customers who buy from WLIE for the first time. See our contact information if you have any questions.


Order Confirmation

Due to big time difference somehow, you may not reach us directly through telephone (Business hours: 9am-5pm, GMT+8), but you can email us at Wherever you are from, our sales representative will reply you within 24 hours. Please go through the following process before placing an order with us:

1. Check with your local laws on the importing and distributing of motor products. Different countries and regions may varies in certificates requirements or parts. Take European country for example, EURO 5 EEC Homologation is required for all the countries from the year 2018 and COC paper will be required to make the vehicles road legal. All the helmets require ECE certificate.

2. Find the closest port to your place. Port Ningbo is our main departure port, which reaches almost all main ports around the world.If you are not sure about the port information, contact us and our shipping operator will help you out on this. The ocean rates fluctuates every month,even every week. WLIE might not be able to give you an accurate rate at the beginning of an order.

3. Contact our sales representatives for details when you decide to order a mixed container. We will help you figure out the solution of quantity mix for each item.


Order Process

1. It is WLIE and the BUYER to confirm with all the following details before an agreement is reached by both parties: product requirements, unit price, quantity, total amount, payment terms, certificates, port of destination and delivering time.

2. It is WLIE to provide the BUYER with the PI (Proforma Invoice) with the detail conditions and specifications of the products.

3. It is the BUYER to pay the deposit (30% of the total amount) to WLIE according to the PI and send the T/T copy so WLIE can initiate the production right away. Please notice that full payment is required in terms of sample order.

4. It is WLIE to send to the BUYER the pictures of the accomplished products and assist the shipping company(whether assigned or not) prepare all the shipping and paper work needed. The BUYER pays the balance (70% of the total amount) is required within 7 days after the sight of the COPY of B/L (bill of lading) which is provided by the shipping company.

5. It is WLIE to send the original B/L (bill of lading) to the BUYER by express(e.g. FedEx, TNT, DHL, UPS) once the balance is received.

6. It is the BUYER to pay the sea freight to the SHIPPING COMPANY by exchange the original B/L (bill of lading) into D/O (Delivery order) to pick up the BUYER's goods from the container.